Alex Kim | eTail Connect West

Doing More With Less: Lean Teams, Limited Budgets, and Imperfect Data

9:15 AM Panel Discussion: Building the AI-Ready Organization: Roles, Skills, and Guardrails

Most retail organizations are further along on AI tools than they are on the organizational changes those tools require. Roles are shifting, workflows are being rebuilt, and the harder questions about who owns AI decisions, how to build capability across teams, and how to govern AI without neutralizing it are still being figured out in real time.

Senior leaders share what they are actually doing as they restructure teams, place AI ownership, build skills across functions, and set guardrails that manage risk without slowing everything down.

Build an organization that gets the most from AI by:

Deciding where AI ownership sits and how decision rights shift as adoption grows
Building skills across functions without relying on a single centralized team
Setting governance that reduces risk without becoming a bottleneck