Amazon now offers instant refunds and continues to set the bar for customer expectations across the industry. Data shows that 8 in 10 customers review your refund policy before making a purchase. According to the US Chamber of Commerce, almost three-quarters of customers say it's important that a post-purchase experience be positive, but only 1% of shoppers say brands consistently meet expectations. How merchants treat customers after they tap "buy" is crucial to winning or losing loyalty, improving retention, increasing repurchase rates and cutting complaints.

In this session, hear from the former Head of Fintech at J.P. Morgan, now Founder of TodayPay.

·     Hearing insights from a payment industry insider about what no one will tell you about refunds, and why they're systematically broken hurting brands

·     Transforming the refund payment from a money death channel into a revenue-generating strategic customer acquisition channel

Gaining the competitive edge going into Holiday shopping season to reduce refund related costs and turn refunds into revenues