As CEO and president of Conviva, Keith is transforming how digital businesses across industries understand and act on their customers’ real-world experiences. Under his leadership, the company has redefined big data analytics with its paradigm-shifting Time-State Analytics model and become the global leader in experience-centric operational analytics. Keith has been driving Conviva’s growth and expansion for over 15 years, most recently serving as chief strategy officer before taking the role of CEO in 2021. His deep industry experience, entrepreneurial spirit, and determination to reshape entrenched analytical models have made Conviva a global force for award-winning standards and first-of-their-kind technology innovations. Prior to Conviva, Keith held numerous executive roles, building and transforming high-growth companies including as vice president of business development at Riverbed Technology, and director of operations at Cisco.
As digital experiences evolve, expectations for performance and intelligence rise dramatically. In this session, discover how leading brands leverage real-time performance analytics as the bridge to the Agentic AI future – today.
You’ll learn how to:
· See your true customer experience and uncover behavioral patterns that directly drive conversion, retention, and revenue growth.
· Precisely measure and connect consumer digital experiences to technical performance and business outcomes – cost-effectively, in real time, and at scale – to enable faster, smarter decisions.
· Ensure AI agents consistently deliver accurate, reliable, and hallucination-free experiences that achieve your intended business goals.
Make faster, more informed growth decisions. Accelerate your journey to Agentic AI.
Check out the incredible speaker line-up to see who will be joining Keith.
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