Lindsey Morris

Sr. Manager eCommerce GHD

Lindsey is a dynamic leader with 15 Years of expertise in optimizing assortments, sales planning, and merchandising. She is a highly versatile Director of Ecommerce offering expertise developing and implementing comprehensive strategies for digital growth, sku productivity and enhanced assortment, and comprehensive collection launches with a customer lens focus. Lindsey has a proven track-record of driving results with an authentic and transparent leadership style that generates trust, loyalty, and respect and produces results. She’s a creative thinker and problem solver with excellent communication and negotiation skills.

Day Two - September 16th, 2025

9:25 AM PANEL DISCUSSION REMIX: Beyond the Cart: Transforming Post-Purchase Moments into Lifelong Customer Loyalty

The post-purchase experience represents an untapped opportunity to build lasting relationships, drive loyalty, and enhance customer lifetime value. But how do you create a seamless, customer-first journey that keeps your brand top-of-mind without coming across as overly promotional?

In this session, we’ll explore how to transform transactional touchpoints into meaningful moments of connection by focusing on what truly benefits your customers.

  • Creating follow-up experiences that educate, inspire, and delight customers
  • Crafting authentic and helpful ongoing communication that deepens engagement and subtly drives cross-selling
  • Leveraging customer feedback, like reviews, in ways that feel rewarding and beneficial to your audience
  • Designing post-purchase strategies that prioritize customer value while driving business outcomes

Check out the incredible speaker line-up to see who will be joining Lindsey.

Download The Latest Agenda