Laivly is the emerging technology division of 24-7 Intouch. This dedicated team of data scientists, developers, and researchers is building the future of customer service. We believe that brand leaders implementing customer service technologies should pair human customer service agents with AI and machine learning tools. This combination allows agents to make smarter, more efficient decisions with higher quality and accuracy. We empower agents to become superagents! Our suite of proprietary software and app technologies include an agent assist tool, a workforce management app, and performance management chatbots.